IBM ServicePac Single Page Reference

Want to quickly add Extended warranty to all your IBM Server and Storage deals. This quick reference sheet will help you find the correct ServicePac quickly.

Remember if you get the IBM TEAM @ TD to do your configuration, we always include the extended warranty.

IBM SERVICEPAC REFERENCE SHEET

REFERENCE - ServicePAC WEB Search Page

Search by part number and find all the available SERVICEPACS for that item.

You can find

1. Warranty & Maintenance Options
2. Maintenance ONLY
3. Remote Technical Support
4. Installation
5. Implementation

SERVICEPAC LINK

PROMO - IBM Maintenance ServicePac Business

Announcement Letter Number 508-686

November 7, 2008

Overview

For a limited time only, eligible IBM® Business Partners can receive an incentive

payment for EDI or Web-based reported sales of selected eligible new:

• IBM Hardware Maintenance ServicePac®

• IBM ServicePac for Systems and servers

To End Users, as defined in the IBM Business Partner Agreement, once they have sold a

minimum of 15 eligible new ServicePacs during the incentive period.

The eligible ServicePacs can be sold separately or together, in any combination, in order

to qualify for an incentive payment.

The amount of the incentive payment depends upon the IBM list price of each eligible

ServicePac sold, as follows:

Payment amount per IBM list price ServicePac:

At least $300, but less than $700 $10

At least $700, but less than $1,500 15

At least $1,500 35

End-User invoices for the eligible ServicePacs must have a date on or after November 7,

2008, but no later than April 30, 2009.

ServicePac type

Hardware Maintenance ServicePac --- ALL, except POS Products

Warranty and Maintenance Options

Hardware Maintenance ServicePac --- ALL, except POS Products

Post-Warranty Maintenance

Agreement (MA ServicePac)

IBM ServicePacs for System x™ Servers

Software ServicePac for System x Director

Software ServicePac for System x VMware

Software ServicePac for System x Essential

Software ServicePac for System x Essential Plus

Software ServicePac for System x Basic

Software ServicePac for System x Enhanced

Software ServicePac for System x Virtualization

Hardware "How To" ServicePac for System x and BladeCentre

System x Startup Support IBM Remote Technical Support

Services for Storage Devices

NEW - IBM Software Support ServicePac for System x

Extend business Capabilities or Compliment them

Increase Revenue and Profit

Sell IBM SERVICEPACS

Single-source remote technical support for your software operational needs

Your IT environment is critical to your operations, so when there is a problem — whether the source is hardware or software — your IT administrators need quality help, fast. Software Support ServicePac for System x from IBM can provide a single, comprehensive resource to solve common issues with operating systems, popular productivity applications software, virtualization software and System x servers. These remotely delivered services feature the world-class support capabilities of IBM and the varied expertise of our global network of support professionals.

HIGHLIGHTS

Toll-free access to live technical experts.

Unlimited calls and unlimited callers.

Fast, precise answers and problem resolution

Hardware, software and services support from a single source.

IBM Software Support ServicePacs for System x are available in five offerings:

· Software ServicePac for System x Director

· Software ServicePac for System x Vmware

· Software ServicePac for System x Essential

· Software ServicePac for System x Essential Plus

· Software ServicePac for System x How-To

· IBM Software Support ServicePac for System x Director, VMware, Essential, and Essential Plus provide assistance with:

· Installation, configuration, and usability (“how to”) questions.

· Product compatibility and interoperability questions.

· Interpretation of product documentation.

· Isolating the problem cause through a diagnostic information review.

· IBM and other vendor database searches.

· Planning of software fixes.

· Software defect support.

· Additionally, IBM Software Support ServicePac for System x Hardware How-To provides assistance with:

· Set up, installation, configuration, and usability (“how to”) questions for your system hardware.

· Installation of system Options provided by IBM.

· Analysis of system failures to ensure that the hardware is working fault free.

· Returning the system to factory installed defaults.

· Installation, setup, and configuration of device drivers.

IBM Differentiators:

· One-stop, consistent, high-quality, cross-platform technical support.

· 24x7 support for business critical issues.

· Seamless support provided for IBM and non-IBM products.

· Linux support covers all IBM hardware platforms.

· Available coverage for hardware usability (“how to”), installation, and configuration questions.

· Microsoft coverage supports Microsoft OS and applications.

· Comprehensive VMware product coverage with either Microsoft Windows or Linux OS

For more information you can

• Contact the IBM team @ ibmsolutions@techdata.ca / 877-925-9983
• ServicePac Matrix

NOTICE - IBM ServicePac IMPLEMENTATION Services

BladeCenter Implementation

Implement one BladeCenter chassis, up to two BladeCenter ethernet switch modules, up to two BladeCenter fiber channel SAN switch modules, and up to 14 blade servers. Update BIOS and firmware as required. Install a supported Microsoft operating system or a supported Linux operating system and configure basic networking. Test and verify the operation of the BladeCenter.

• Attach in configs that include BladeCenter with HS or LS blades.
• Does not include switch module configuration (ie. VLANs, zoning, etc…)
• If bundled with DS3K/DS4K, will configure boot-from-SAN

41E8856 - LIST $4,500

VMware ESX Server Implementation

Implement VMware ESX server on one supported system. Install and configure VMware ESX server to support up to four virtual machines within a single supported system. Test and verify the operation of VMware ESX sServer and virtual machines and provide up to two personnel with four hours of basic skills instruction.

• Does not include VirtualCenter implementation

45T5913 - LIST $5,500

GTS onsite Implementation Services for System x

IBM will provide a service System x specialist at your site for one eight-hour day to perform mutually agreed-to tasks that may include any of the following: planning, installation, configuration assistance and training.

• Max quantity 3 per order, otherwise custom SOW required
• Example: Provide onsite troubleshooting assistance
• Example: Install/Upgade BladeCenter with new/additional switch modules
• Contact Steve Karan for more examples and to determine appropriate quantity

44J7699 - LIST $2,000/day

DS3000 Implementation

Install one (1) disk system controller and up to three (3) storage units. Install Storage Manager on one (1) server. Install IBM host agent software on up to two (2) hosts. Test and verify the operation of the System Storage disk system and provide up to two (2) of your designated personnel with two (2) hours of basic skills instruction.

• Including unpacking, racking, cabling, and testing
• Includes SAN planning, array/LUN configuration, and host attachment

51J9787 - $3,400

IBM Director Implementation

Implement IBM Director with one management server and up to two managed systems. Install and configure IBM Director Server on one supported system and IBM Director Agent and IBM Director Console for up to two supported systems. Test and verify the operation of IBM Director and provide up to two personnel with four hours of basic skills instruction.

• Includes only 2 agents
• Does not include any extensions (SDPE, RDM, VMM, etc…)
• Basic skills transfer and alerting, not turnkey solution

45T5912 - LIST $5,500

These are just a few of the IMPLEMENTATION ServicePac's that are available from IBM. Others include Tower, Rack-Mount Servers, operating system, DS4700 standard and comprehensive along with GTS onsite implementation services for Storage.

Increase your sales, expand your touch and grow a stronger relationship with your enduser.

SELL IBM SERVICEPACS

NEW - ServicePacs for Storage

Remote Technical Support Options (1,3,4 or 5 year terms)

Migration ServicePac (2TB to 10TB with 10-40 servers)

Data Centre Health Check ServicePac


What does Storage base warranty include?

Storage base warranty covers hardware break-fix only
Storage base warranty does not cover any installation or "how-to" configuration support

Why buy Storage ServicePacs for Remote Technical Support?
If a customer is new to IBM storage:

*Need help with Storage Manager? - Free up your FTSS's time for skills transfer!!!
*Got questions how to update firmware?
*How to configure your DS storage system? How to set up LUNs?

Help customer's IT staff support heterogeneous environment:

*Customer might have multiple vendor storage products on site (ie, IBM, EMC, HP), but are they equally knowledgeable/ comfortable configuring IBM systems?
*Are IT staff equally knowledgeable/ comfortable configuring different types of fibre switches IBM sells? (ie, Brocade, McData)

IBM can help when customer's in-house support team is on vacation or education, away sick, etcIBM can help with new products when customer's in-house support team has not had a chance to build their skills. Eliminate support complexity and provide faster resolution of support issues to help keep customer's businesses running optimally

Buy Storage ServicePacs for Remote Technical Support, and customer gets:Remote assistance via phone or internet.

Assistance with:
*installation, usage (how-to), and configuration questions
*questions regarding IBM Supported Product publications
*code related questions (ie, defect support)
*diagnostic information review to isolate problem cause
*corrective service information and program fixes

Support coverage hours:

*Unlimited calls and callers
*Critical problems (severity 1) -- 24x7 -- 24 hours a day, seven days a week, including statutory holidays
*Noncritical problems (severity 2,3,4) -- 9x5 -- 8 a.m. to 5 p.m. in the local time zone where you receive the Service, Monday through Friday (excluding statutory holidays).

Why buy IBM Support?

*Leverage IBM’s knowledge, experience, and insight. Access the deep skills of our team locally and globally.

*Over 350 remote support specialists in 3 Remote Support Centers (RSC) across Canada.
*3 Levels of support
*Level 1 / Level 2 support from RSC in Canada
*Access to global teams for L3 supportSpeed problem resolution vs. clients trying to solve it on their own

Prevent outages from happening by configuring things right the first time and have a Single Point of Contact and accountability.

Migration ServicePac options

46V4994 IBM Migration Svcs-2TB/10 Svrs
46V4995 IBM Migration Svcs-5TB/20 Svrs
46V4996 IBM Migration Svcs-10TB/40 Svrs

Service description: Migration ServicePac offerings are designed to help you plan and migrate your data and applications from various platforms using a Softek data mobility tool. This tool is designed to replicate your data to an IBM TotalStorage product without major interruption of your operations. At the conclusion of the service, you will be provided with a migration control book that describes the activities performed during the service. This ServicePac offering will perform data migration services for:

Up to 2 TB of data from 10 servers
Up to 5 TB of data from 20 servers
Up to 10 TB of data from 40 servers

Data centre health check ServicePac options

46V4997 DC Health Chk Svc (SM)
46V4998 DC Health Chk Svc (LG)
46V4999 Energy Health Chk 5Ksf
46V5000 Energy Health Chk 10Ksf

Service description:

Data centre health check ServicePac offerings are designed to give you an energy efficiency evaluations focusing on the energy usage of your data centre infrastructure as well as reviewing the general health of your facility. Your IT equipment (servers, storage and networking equipment) is viewed as a "block of electrical load" that is supported by the mechanical and electrical infrastructure of the facility. The evaluation determines the required energy and evaluates efficient use by the mechanical, electrical and other building systems that support the IT load. The service includes the ability to:

Review your computer room to establish current status with regard to IBM computer room best practices

Perform an onsite review of your architectural, electrical, mechanical, environmental, fire and ecurity systems

Provide a summary glance chart of findings

Provide supporting documentation identifying findings

Provide recommendations and suggestions for remedial action that may be required

Identify potential next step

Call or Email your IBM TEAM @ Tech Data for more details: 877-925-9983 / ibmsolutions@techdata.ca