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Single-source remote technical support for your software operational needs
Your IT environment is critical to your operations, so when there is a problem — whether the source is hardware or software — your IT administrators need quality help, fast. Software Support ServicePac for System x from IBM can provide a single, comprehensive resource to solve common issues with operating systems, popular productivity applications software, virtualization software and System x servers. These remotely delivered services feature the world-class support capabilities of IBM and the varied expertise of our global network of support professionals.
HIGHLIGHTS
Toll-free access to live technical experts.
Unlimited calls and unlimited callers.
Fast, precise answers and problem resolution
Hardware, software and services support from a single source.
IBM Software Support ServicePacs for System x are available in five offerings:
· Software ServicePac for System x Director
· Software ServicePac for System x Vmware
· Software ServicePac for System x Essential
· Software ServicePac for System x Essential Plus
· Software ServicePac for System x How-To
· IBM Software Support ServicePac for System x Director, VMware, Essential, and Essential Plus provide assistance with:
· Installation, configuration, and usability (“how to”) questions.
· Product compatibility and interoperability questions.
· Interpretation of product documentation.
· Isolating the problem cause through a diagnostic information review.
· IBM and other vendor database searches.
· Planning of software fixes.
· Software defect support.
· Additionally, IBM Software Support ServicePac for System x Hardware How-To provides assistance with:
· Set up, installation, configuration, and usability (“how to”) questions for your system hardware.
· Installation of system Options provided by IBM.
· Analysis of system failures to ensure that the hardware is working fault free.
· Returning the system to factory installed defaults.
· Installation, setup, and configuration of device drivers.
IBM Differentiators:
· One-stop, consistent, high-quality, cross-platform technical support.
· 24x7 support for business critical issues.
· Seamless support provided for IBM and non-IBM products.
· Linux support covers all IBM hardware platforms.
· Available coverage for hardware usability (“how to”), installation, and configuration questions.
· Microsoft coverage supports Microsoft OS and applications.
· Comprehensive VMware product coverage with either Microsoft Windows or Linux OS
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